Returns & Exchanges

At Reen’s Tales of Hunza, each piece is handmade with care and cultural pride. Due to the nature of our work, please review our returns & exchange policy below:

1. No Returns on Custom or Made-to-Order Items

As our products are handcrafted and often made-to-order, we do not offer returns on customized items

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2. Exchanges (in Case of Defects or Wrong Item)

We only offer exchanges if:

• You receive the wrong product
• You receive a defective or damaged item

   To request an exchange:

• Contact us within 48 hours of receiving your order
• Share clear photos of the issue
• Make sure the item is unused and in its original packaging

3. Exchange Window

If approved, you must send the item back within 5 days of receiving it. Shipping costs for the return may apply.

4. No Refunds

We currently do not offer refunds. In eligible cases, we provide store credit or an exchange.